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Meridian Credit Card Processing Job Training

Sales Channel Development

Acquiring Payments Risk/Fraud Management

PCI Fundamentals for the Small Merchant

Field Training Course

Our Partner Company

Program Director

Class Information

Meridian Credit Card Processing Industrial Careers Job Training designed for your professional growth and success! Each course will address key facts of the industry that are necessary for expanding your knowledge and expertise. Courses are designed to meet your needs whether you work for an ISO, financial institution, processor, vendor or service provider. We will cover the latest developments, issues and regulations relating to the electronic processing industry. Best of all, we’re capitalizing on the skills and expertise of those who know the industry the best our members and those actually dealing with the issues on a day-to-day basis to serve as faculty for this special job training. We want your feedback! If there is a particular area that you would like more information or training, please let us know. We are constantly striving to make our course offerings the best and most relevant for our ever-changing Industry.

INTRODUCTION TO OPERATIONS

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COURSE OUTLINE

Learning Objectives:

At the end of the course, participants should be able to:

  • Define the various operational terminologies.

  • Understand the functions of merchant settlement, risk management, data security, exceptions/chargebacks, interchange, reporting, customer support and outsourcing.

  • Understand the resources available for each of the above functions.

  • Understand how to determine the potential benefits of bringing the various operational functions in-house or through third party providers.

 

I. Merchant Settlement

  • Terminology

  • Federal Reserve System

  • The Settlement Process

 

II. Risk Management

  • Terminology

  • ISO

  • The Acquirer

  • Liability

  • Underwriting

  • Merchant Level Monitoring

  • Card Brand Level Monitoring

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III. Chargebacks / Disputes

  • Terminology

  • Why Chargebacks Occur

  • Categories

  • Six basic reasons

  • Substantive

  • Procedural

  • The Process

  • Compliance

  • How to Help a Merchant

 

IV. Data Security

  • Brief History of PCI

  • What PCI is Comprised Of

  • 6 control objectives

  • 12 requirements

  • Acquirer

  • Service Providers

  • Merchants

  • SAQs

  • Payment Applications (PABP)

 

V. Interchange

  • Definition and Key Players

  • Diagram of Example

  • Discount Rate vs. Interchange

  • Qualifications

  • Downgrades

 

VI. Reporting

  • Merchant

  • Residual

  • Payment Card Brands

  • Processors

  • Acquirers

 

VII. Customer Support

  • Definition

  • Who Provides What Support

  • To merchants

  • To sales agents

  • For terminals

  • For POS equipment

 

VIII. Outsourcing

  • Considerations

  • For Risk Management Duties

  • For Chargeback Concerns

  • Merchant Customer Support

  • Deployment and Equipment

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